Resilience Support Pty Ltd
Connection ; Wellness ; Meaning
The right support worker for you
We firmly believe that it's all about people, and getting the right Support Worker for you is our top priority.
You have the right to decide who you'd like to assist you in achieving your independent living goals. We have employed a range of passionate support workers who you can match with.
When matching you with a support worker, we'll take into consideration things like:
- Personality
- Culture
- Multilingual needs, if applicable
- Preference for gender
- Awareness of the nuances of gender and sexual identity.
Our tailored approach is driven by you.
Perhaps you only need occasional visits or short-term assistance. Or regular help with personal care and daily routines like cleaning, making meals and getting to and from appointments. Sometimes you might need help with your medicinces, or support after a hospital stay. Higher level needs may require complex support, overnight or 24 hours care.
Tailored to meet your individual needs, our care ranges from the occasional couple of hours now and then to 24 hour, around the clock care across a range of services.
Asking the right questions to understand your values is imperative
HOW CAN WE HELP
Asking the right questions to understand your values is imperative. By discovering what's important to you, we personalise your care to suit, helping you find a fulfilled life at home, your way.
Enabling you to achieve the lifestyle you want is at the core of our care philosophy.
PERSONAL CARE AND WELLBEING
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Bathing, dressing, personal hygiene
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Meal preparation and planning
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Assist with self management of medication
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Attending education, volunteering or employment
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Taking part in exercise, activities and social events
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Transportation and company for appointments or shopping and accessing loval services
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Companionship and fun stuff like a coffee or meal out, even a holiday!
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Respite Care - Help when your usual carer is unavailable
DOMESTIC SUPPORT & HOME HELP
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Cleaning, domestic duties, laundry
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Household organising
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Shopping and running errands
AFTER HOSPITAL CARE
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Rehabilitation and recovery support in conjunction with your treating team
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Ongoing care and lifestylifestyle adjustment
PERSONALISED IN-HOME CARE
At Home Care Assessment
Those little things can add up to make a big difference! Knowing this we take the time upfront to discover what these little things are for you, as well as fully understanding your care needs. We send a customer service Coordinator to visit you in your home at no-cost and no-obligation.
We recommend that a family member attend this assessment if appropriate.
We make sure that our support is suited to your needs and aligned to what you want to achieve. We'll work closely with you and any family or other organisations that support you, to ensure our supports meets your goals.
Your care assessment also helps us discover more about your lifestyle, personsonality and preferences so that we can find the Support Worker most suited to you as an individual.
Things such as personality, language and interests are pretty important in any relationship and the one with your Support Workers shouldn't be any different.
Your Safety
Resilience Support strives to provide a safe environment for you and a safe workplace for our staff.
We encourage an environment in which clients and staff are treated with dignity and respect and where staff conduct themselves professionally at all times.
Resilience Support has a concerns and feedback process in place, if needed. We encourage you to bring to our attention anything that may cause concern, or anything we my be able to improve.
Privacy
Resilience Support acknowledges and respects your right to privacy and is committed to maintaining the confidentiality and security of your personal information, which is collected in line with the legislative requirements.
This information is collected to assess, plan and provide services needed to meet your individual needs.
Resilience Support will not disclose your personal information to a third party and your right to access it will be upheld.
Resilience Support is compliant with and will observe the Privacy and Data Protection Act 2014.
Appeals & Advocacy
Resilience Support welcomes feedback and we encourage you to bring to our attention any aspect of our services that concerns you.
Complaints should be raised with your Service Coordinator to ensure prompt attention.
Resilience Support understands you have the right to be represented by an advocate at anytime.
We encourage the use of advocates during the assessment and planning process. An advocate might be a family member, friend, medical practioner, or from an advocacy body.
Interpreters
Please let us know if you need an interpreter.
We can provide qualified interpreters through Translating and Interpreting Services (TIS) which are available through your Home Care Package or NDIS Package or can be paid for privately.